Course 80444A: Workflow and Dialog Processes in Microsoft Dynamics CRM 2011
About this Course
This course provides students with tools and information to help them better understand how processes can be implemented in Microsoft Dynamics CRM 2011.
Duration: 1 Day
This course is intended for Microsoft Dynamics CRM System Administrators and Customizers, as well as Business Managers who want to find out how to automate business processes.
Before attending this course, students must have:
• Experience using Microsoft Dynamics CRM 4.0 or Microsoft Dynamics CRM 2011
At Course Completion
After completing this course, students will be able to:
• Describe the primary benefits and scenarios for using workflow and dialogs processes in Microsoft Dynamics CRM
• Describe how Microsoft Dynamics CRM 2011 workflows function
• Design, create, and manage basic workflows and dialogs processes